Yasmin and her sidekick, Connelly
live on-site to make your visit as comfortable as possible.
She can help you with just about anything:
--Extra towels, sheets
--Lighting the fireplace
--Operation of the hot tub
--Light bulb changes
--How to work the TV
--Where to go for groceries
--Extra housekeeping
--Or ask about restaurants, directions, etc.
If you have an emergency, her door is in the hallway you'll find first door to the right in the foyer, where the laundry room is.
You can also leave her a note on the bulletin board in the laundry hallway.
She works away from the property during the day, so you may have to leave a message until they get home at 5 or so.
Emails work well: propertymanager@querenciataos.com
You can call Shannon (830) 822-6457
for her number in an emergency, and it's on your welcome card.
Gratuity is welcome, but certainly not expected. If you wish to leave something, please give it to her directly or slip it under their door. There is an envelope on the dining table for the housekeeper, Patsy.
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